These guides will help organizations understand how Microsoft Operations Framework aligns with and compares to the leading service management and governance frameworks.
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We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you:
· An overview of IT Service Management (ITSM) and an introduction to the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF).
· A work plan for attaining ISO/IEC 20000 standards and a practical, tangible way to demonstrate your company will meet certification requirements.
Visto en /blogs.technet.com
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