These guides will help organizations understand how Microsoft Operations Framework aligns with and compares to the leading service management and governance frameworks.
We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you:
· An overview of IT Service Management (ITSM) and an introduction to the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF).
· A work plan for attaining ISO/IEC 20000 standards and a practical, tangible way to demonstrate your company will meet certification requirements.
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