To help telco operators succeed in taking their businesses forwards, and in making the most of the growth opportunities that emerge, we've identified the top 10 key risks affecting the industry. Learn about the risks, how each ranked and how to formulate the right responses according to your own risk profile
- Strategic threats — related to customers, competitors and investors chain of a business
- Compliance threats — originating in politics, law, regulation or corporate governance
- Operational threats — impacting the processes, systems, people and overall value
- Financial threats — stemming from volatility in markets and the real economy
This chart plots the top 10 risks for telecoms operators on the risk radar and lists the risks that are currently just “below the radar.”
By understanding and addressing the top 10 risks affecting the sector, telecoms providers will be better positioned to take their businesses forward and make the most of growth opportunities.
While strategic risks remain critically important, many companies have been continuing to focus on the easier-to-manage areas of operational risk.
In particular, the increasing role played by technology and device providers in shaping the customer experience and building customer loyalty means operators face a real danger of losing customer ownership. Companies that focus primarily on operational risk may fail to respond adequately to this danger.
| Top 10 business risks for telecoms operators | |
| 1. | Losing ownership of the client |
| 2. | Failure to maximize customer value |
| 3. | Rising regulatory pressures |
| 4. | Ineffective infrastructure investment |
| 5. | Inability to contain and reduce costs |
| 6. | Lack of talent and innovation |
| 7. | Inability to manage investor expectations |
| 8. | Inappropriate systems and processes |
| 9. | Poorly managed M&A and partnerships |
| 10. | Privacy, security and piracy risks |
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